How much is 5GB of data usage per month?

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Millenicom 5-gigabyte account
The Millenicom 5-gigabyte mobile broadband account is a no contract service that allows for nationwide coverage of up to 5-gigabytes of data transfer monthly.

There is a $49.99 activation fee along with a $15.00 shipping fee.

The monthly service fee for the 5-gigabyte account is $59.99. We prorate the first month of service from 5 days after your sign-up date to compensate for shipping time; we charge exactly $59.99 with no other taxes or fees on the first day of each month thereafter.

We provide the mobile broadband device for free, however it is necessary to return the device in order to close the account. Whatever calendar month we receive the device in the original case with the original contents of the case is the last month you are responsible for the account. Failure to do so requires a $200.00 replacement fee.

The 5-gigabyte account can be placed on “vacation” for up to 3 calendar months during any 12-month period. It is necessary to inform Millenicom before the calendar month or months in order to take advantage of this service. Reactivating the device in the midst of any month requires payment for the entire month.

Millenicom 20-gigabyte account
The Millenicom 20-gigabyte mobile broadband account is a no contract service that allows for nationwide coverage of up to 20-gigabytes of data transfer monthly.

There is a $49.99 activation fee along with a $15.00 shipping fee. It is also necessary to purchase our device for $99.99.

The monthly service fee for the 20-gigabyte account is also $59.99. We prorate the first month of service from 5 days after your sign-up date to compensate for shipping time; we charge exactly $59.99 with no other taxes or fees on the first day of each month thereafter.

The 20-gigabyte account can be placed on “vacation” for up to 3 calendar months during any 12-month period. It is necessary to inform Millenicom before the calendar month or months in order to take advantage of this service. Reactivating the device in the midst of any month requires payment for the entire month. The account can be closed at any time, however the final month of service is not prorated. The account can be reactivated at any time in the future with only a $19.99 reactivation fee.

Millenicom Unlimited account
The unlimited mobile broadband account is a no contract service that allows for nationwide coverage without a cap on the amount of data transfer used. Please note this service is for personal and family use and not to be used for commercial purposes (such as setting up a public WiFi or transmitting to multi-dwelling units) or use on high usage servers or for other extraordinary circumstances.

There is a $49.99 activation fee along with a $15.00 shipping fee. It is also necessary to purchase our device for $99.99.

The monthly service fee for the unlimited account is also $69.99. We prorate the first month of service from 5 days after your sign-up date to compensate for shipping time; we charge exactly $69.99 with no other taxes or fees on the first day of each month thereafter.

Millenicom BYOD account – Bring Your Own Device
The Millenicom BYOD mobile broadband account is a no contract service that allows for nationwide coverage without a cap on the amount of data transfer used. Please note this service is for personal and family use and not to be used for commercial purposes (such as setting up a public WiFi or transmitting to multi-dwelling units) or use on high usage servers or for other extraordinary circumstances.

There is a $49.99 activation fee.

The monthly service fee for the BYOD account is $69.99 prorated from the date during the month you sign-up for service. We charge exactly $69.99 with no other taxes or fees on the first day of each month thereafter.

Millenicom Dial-Up account
Millenicom offers more local access numbers throughout the United States and Canada for our dial-up Internet account than any other Internet Service Provider. Our service plans are either $14.95 for month-to-month service or only $9.95 per month if prepaid annually.

Payment Policy
Millenicom prorates the first month of service and then charges the credit or debit card used at sign-up on the first day of each month thereafter with no taxes or additional fees. Final month of service is not prorated. Credit or debit card information can be modified in the Members Center, online on our Support page or by contacting our Billing Department at 800-996-1285 option 2, from 8:30 AM to 5:00 PM PST Monday through Friday.

Return Policy
Customers who return their equipment immediately upon receiving it (within 24-hours) will be refunded the entire amount of their initial charges except for the shipping fee.

Customers who have been told by Millenicom that their location is outside the service area and insist we move forward with their order waive any refund possibility.

Where do I send my device back?
Please return your device to the address on the case you received it. If that is not available, please return the device to:

Millenicom Shipping
1596 S Alpine St
Cornelius OR 97113

How quickly can I receive my device?
Millenicom ships packages priority US Mail, this means packages take a 2 or 3 days to reach most locations in the US. Please note Millenicom prorates the service ahead 5 days to compensate for shipping time.

A client can select Express shipping on the sign-up form, which usually allows the device to arrive a day or so sooner than priority US Mail.

Can I get a tracking number?
Once Millenicom receives the tracking number after the device is shipped it is placed in the Member Center at www.millenicom.com. The tracking number can also be accessed by emailing tracking@millenicom.com.

What device will I receive?
The device provided is dependent on the account selected.

Can I use this out of the country?
Never use your Millenicom mobile broadband service outside the United States. Whenever near an International border (within 20 miles) please turn off “roaming” so that it does not pick up neighboring towers. Failure to do so may generate enormous usage fees. Seriously, the fees are enormous.

What Devices are supported in the BYOD plan?
Any non-active 3G (but NOT 3G/4G) mobile broadband device that works over the Sprint mobile broadband network can be used for the BYOD program.

How long does it take to activate my BYOD Device?
In most cases it will take a few hours. If after that time it does not automatically activate please give us a call at 888-925-4221 (24-hours).

My device broke (or lost or stolen) what should I do?
If you have a BYOD account you’ll need to close it or have us move the account to another device. If you purchased your device from us you’ll need to purchase another and it will require an activation fee as well as a shipping fee. If you did not purchase the device then you will be charged the replacement fee agreed to in the term of service and we can send you another device, which will require activation and shipping fees.

My router is not working with my mobile broadband device, however the device works fine in my computer.
This means there is an issue with your router.

How do I sign up for service?
Go to www.millenicom.com. Select the plan you prefer and submit the form.

What are the average Connection speeds?
Average speeds for mobile broadband are between 500 kilobytes per second to 1.5 megabytes per second download and about half that speed upload.

I would like to upgrade my 5-gigabyte plan to the 10-gigabyte plan
Email billing@millenicom.com with your request to purchase your existing device for $99.99 and you will automatically be upgraded to the 10G account.

I would like to upgrade my account to the unlimited plan
Switching from the Standard, Advanced or Hotspot Plan to the Unlimited Plan requires Millenicom moving you to a different upstream carrier and requires the purchase of another mobile broadband device. Email billing@millenicom.com with your request.

Can I get an extra device for my one account?
Each device represents an account, so an additional device would mean the purchase of an additional Millenicom account.

Does service work in roaming areas?
Yes, Millenicom mobile broadband service works the same as going directly with the upstream carrier. Please note that activations and updates will not function properly in roaming or weak signal strength locations.

What methods of payment do you allow?
Millenicom requires payment by credit or debit card.

Usage Concerns
Your connection manager is able to report monthly usage, please note it is not entirely accurate and often takes a day or so to reset at the start of each month. You will receive an email if your usage becomes an issue.

Do you have a reseller program?
Millenicom does not have a reseller program.

How do I contact the billing department?
You can reach the billing department from 8:30 AM till 5:00 PM, Monday through Friday by calling 1-800-996-1285, option 2 or by emailing billing@millenicom.com.

Is my location in the service area?
Email your address to service@millenicom.com and we will respond with which accounts your location qualifies for. You may also use the Coverage Locator on our website.

Can I use this service with Voice over IP?
Can I use this service with online gaming?
Can I use this service with VPN tunneling?
Can I use this service with …?
Millenicom mobile broadband service is a high-speed Internet connection that can be utilized the same as any other high-speed Internet account. Unless there is a prohibition on the side of the server you are attempting to connect to, you will be able to participate in any high-speed Internet activity.

How do I cancel my account? 
Per the terms of service, cancellation requests must be made in writing.  Email billing@millenicom.com with your cancellation request.  When you receive our cancel confirmation email you will know the request has been processed.
 
How do I update my billing information on line?
Please go to www.millenicom.com and select "members".  Enter your full email address as the username. If you have forgotten the password you chose, select "forgot password" and you will be sent email instructions on how to proceed. In your members profile you will be able to update your credit/debit card information, update your billing address, email address and telephone number as well as view/print your invoices or pay a pending invoice.  Please email billing@millenicom.com if you have any questions.